What if I click the ACHIEVE link and get a "You do not have access" message?
Contact the IT Department for assistance with accessing ACHIEVE.
What if I need more help?
Please email achieve@wvstateu.edu or call the Office of Retention and Student Success at (304) 766-3041. For questions regarding a flag, please contact your instructor or advisor.
How do I get more detail on a student?
Anytime you see a student’s name as a hyperlink (e.g. in your student list, on an appointment, or in a progress survey) this hyperlink takes you to the
Student Folder.
How do I change how I am emailed by ACHIEVE?
ACHIEVE will email you a calendar item for each appointment and a summary of flag activity for your students. Use the
Email Notifications tab of your
Profile to modify details of how and when you receive these notifications. For more information see this Two Minute Tip:
Update how you are emailed about Flags
Where can I find information about flags raised on my students?
The
Tracking tab within the
Students area lists the flags (and kudos) that have been raised on your students. Use the filters provided to filter your list based on your connection to the students. For example you can filter to your role as advisor vs. your role as instructor, or as an instructor to one of your specific course sections.
You can also go into the individual
Tracking tab of any
Student Folder to look at details of flags raised on that student. The details of what you see are based on your relationship to the student(s) and the privileges granted to your role.
How do I manage and/or edit my office hours?
Follow
this link to view a step-by-step guide on how to manage your office hours.
What is the privacy policy for ACHIEVE?
Your privavcy is very important to us at West Virginia State University. For this reason, all information received on your behalf is FERPA compliant. If you would like to review the privacy policy for ACHIEVE, follow this link. Please note that ACHIEVE is powered by Starfish.