Current Students MENU

ACHIEVE Frequently Asked Questions

Here is a list of frequently asked questions from ACHIEVE users. If you have a question that is not listed below, please feel free to email to get your question answered. 

What if I don't see anyone listed in my success network?
Your specific advisors or counselors might not be assigned yet. Check back later or contact your institution’s help desk for additional assistance.
What if I click the ACHIEVE link and get a "You do not have access" message?
Contact the IT Department for assistance with accessing ACHIEVE.

What if I need more help?
Please email or call the Office of Retention and Student Success at (304) 766-3041. For questions regarding a flag, please contact your instructor or advisor.

How do I get more detail on a student?
Anytime you see a student’s name as a hyperlink (e.g. in your student list, on an appointment, or in a progress survey) this hyperlink takes you to the Student Folder

How do I change how I am emailed by ACHIEVE?
ACHIEVE will email you a calendar item for each appointment and a summary of flag activity for your students.  Use the Email Notifications tab of your Profile to modify details of how and when you receive these notifications. For more information see this Two Minute Tip: Update how you are emailed about Flags

Where can I find information about flags raised on my students?
The Tracking tab within the Students area lists the flags (and kudos) that have been raised on your students. Use the filters provided to filter your list based on your connection to the students. For example you can filter to your role as advisor vs. your role as instructor, or as an instructor to one of your specific course sections.

You can also go into the individual Tracking tab of any Student Folder to look at details of flags raised on that student. The details of what you see are based on your relationship to the student(s) and the privileges granted to your role.

How do I manage and/or edit my office hours? 
Follow this link to view a step-by-step guide on how to manage your office hours. 

What is the privacy policy for ACHIEVE?
Your privavcy is very important to us at West Virginia State University. For this reason, all information received on your behalf is FERPA compliant. If you would like to review the privacy policy for ACHIEVE, follow this link. Please note that ACHIEVE is powered by Starfish.


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