Submit a technology work order for help with PC hardware and/or software issues, network outages, report requests, or telephone problems.
If you are unable to submit a technology work order or do not know how to place a work order, please send an email to IT-HelpDesk@wvstateu.edu or call on campus 3261 or off campus (304) 766-3261.
Campus Supported Software & Additional Information that May Help:
- Website Content Editor Handbook
- Putty – SSH and Telnet Windows Client
- Google Hangouts Training
- Google Products Information
WVSU’s Information Technology team manages the technology infrastructure for the University community including the following functions:
- Desktop/laptop/tablet/computers
- Google Apps (including email)
- Help Desk
- Internet services
- Stinger Super Computer
- TeamViewer
- Telephones
- VPN
- Website services
- Wi-fi
- DBA
- System Administration
- Banner Support
The organization also creates and executes customized reports from the Banner student information system and provides reports for internal use.
Our Team
![Jackson (Jay) Hayes Photo of Jackson (Jay) Hayes](https://wvstateu.edu/wp-content/uploads/2024/05/Jackson-jay-Hayes-_copy-180x225.jpg)
Jackson Hayes
Executive Director of Information Technology
(304) 204-4333
jackson.hayes@wvstateu.edu
![Mario Drake Photo of Mario Drake](https://wvstateu.edu/wp-content/uploads/2024/05/Mario-Drake-_copy-180x225.jpg)
Mario Drake
IT Support Technician
(304) 204-4086
mario.drake@wvstateu.edu
![Tracy Owen Photo of Tracy Owen](https://wvstateu.edu/wp-content/uploads/getattachment/e8/Tracy-Owen-_copy-180x225.jpg)
Tracy Owen
Network Data Specialist II
(304) 204-4335
towen@wvstateu.edu
![Keith Webb Photo of Keith Webb](https://wvstateu.edu/wp-content/uploads/2024/05/Keith-Webb-180x225.jpg)
Keith Webb
IT Systems Analyst Specialist
(304) 766-3261
keith@wvstateu.edu
![Matt Wood Photo of Matt Wood](https://wvstateu.edu/wp-content/uploads/2024/05/Matt-Wood-180x225.jpg)
Matt Wood
Data Network Manager
(304) 204-4331
matt.wood@wvstateu.edu
Information Technology
123 Hamblin Hall
P.O. BOX 1000
Institute, WV 25112-1000
Phone: (304)766-3261
helpdesk@wvstateu.edu