We, at West Virginia State University, value your experience and strive to provide quality service and support. The University adheres to institutional policies and administrative for student success and institutional effectiveness. This serves as a guide for finding a resolution to concerns or complaints. The University is committed to addressing concerns in a responsive and timely manner, including complaints related, but not limited to, the educational experience and/or the services received. Your electronic submission is requested, however, a receipt of paper-based comments can be sent to the President’s Office, attention Chief of Staff, 103 Ferrell Hall. Confidentiality will be subject to the nature of your complaint. Please allow 24-48 hours for a response and follow up to your submission.