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Voice mail:
Old system: call 5725 or (304) 766-5725 from off campus to retrieve voice mail.
Old system Directions: https://docs.google.com/file/d/0B-bOk50r7vEKdzdfeWRXNWRUZEU/edit?usp=sharing
New system:
   1. If calling from an internal phone, dial 4381 or press the voicemail button:
        a. When the line picks up, hit the pound (#) button then enter the
        b. You will then be asked to enter the password followed by the pound (#) button.

   2. If calling from an outside line, dial (304) 204-4381:
        a. When the line picks up, it will ask you to enter the extension
        b. You will then be asked to enter the password followed by the pound (#) button.

The default password is 1 2 3 4 when your voice mail is new or has been reset on both systems.

If you are checking an extension other than the one calling from press #, then the 4 digit extension you want to check, followed by your password and #.
Changing the buttons on a ShoreTel Button Box (BB24):

Moving to a new office:
If you need your campus extension moved to a new office or repaired please submit a service request at https://mystate.wvstateu.edu. All telephone adds, moves and changes will require changing the extension to the new telephone system.

If you need new service or a new extension it will be provided on the new telephone switch. This system is VoIP or Voice over Internet Protocol. To get service please submit a service request at https://mystate.wvstateu.edu. We will review the request for the proper network facilities, IP resources and bandwidth in the physical area the extension is needed. Please understand that the VoIP system requires consistent bandwidth, and a low jitter network connection. It also requires direct POE (Power Over Ethernet) network switch connection and voice IP resources within the building. This type of network connection provides power to the telephone.

Service requests will be reviewed for the needed facilities. The service request will be updated and a TCR (Telecomunications Change Request) will be emailed. The TCR is a document that is needed by fiscal affairs containing unit and VP approval for the monthly charges.

The department requesting new service will be responsible for the purchase paperwork and approval as well as the cost of the new telephone and additional resources as needed. The telephones are currently a ShoreTel model IP230. They are $405.00 as of 7/15/2013. If monitoring of additional extensions is required a button box (BB24) will be required and is $280.00 as of 7/15/2013. If a work group is required for a department where multiple people answer a departmental number a license may be required at $500.00.

If a department acquires a new ShoreTel telephone and license where there is not adequate POE Network ports on the VOIP network or voice resources, the department will be responsible for all expenses to add the resources.

For training on use of the ShoreTel telephones and system, please log in to http://online.wvstateu.edu and use the ShoreTel training site. For help adding the ShoreTel training go to https://col.zendesk.com/anonymous_requests/new

ShoreTel IP230

If your department has already acquired a new ShoreTel telephone and need to get it set up please submit a service request and email the information at https://docs.google.com/spreadsheet/ccc?key=0AubOk50r7vEKdElzNjVQRFZET0o...


ShoreTel BB24 See directions above or:

If your department has acquired a ShoreTel button box and need to get it set up or you already have a button box and need the buttons changed or re set up please submit a service request and email the information at https://docs.google.com/spreadsheet/ccc?key=0AubOk50r7vEKdGhTSEpEZS1mdXV...


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